How to Run Pc Doctor Hardware Maintenance Hp Windows 10

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HP PCs - Testing for hardware failures in Windows 10

HP provides diagnostic software for testing hardware components on your figurer and confirm hardware failures.

Beginning with the Fast Examination to rapidly identify hardware issues. If the test finds no errors merely your computer still exhibits symptoms of a hardware problem, run the All-encompassing Examination.

If a component fails a test, do the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to try to resolve the problem, and and so click Yes.

3. If the problem is non resolved, click Yes to contact HP Customer Support.

4. Write downward or re-create the failure ID (24-digit code) and product ID for when you lot contact HP Customer Support. The information is also bachelor in Test Logs on the chief card.

5. If your figurer is online, click Next to become to the HP Customer Support website.

   If your computer is offline, use your mobile device to scan the provided QR Code and admission HP Customer Support.

Note:

The graphic user interface might be different, depending on which version of the utility yous are using.

Running Arrangement Tests in Windows

The Organisation Tests check the hardware subsystems to ensure they are functioning properly.

If a component fails a test, do the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to attempt to resolve the trouble, and so click Yeah.

3. If the problem is not resolved, click Yes to contact HP Client Support.

4. Write downwardly or copy the failure ID (24-digit code) and product ID for when y'all contact HP Customer Back up. The information is also available in Exam Logs on the main menu.

5. If your computer is online, click NEXT to go to the HP Customer Support website.

   If your computer is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

Running the HP PC Hardware Diagnostics Fast Test (about 4 minutes)

Open up HP PC Hardware Diagnostics and run the Fast Test.

The Fast Exam performs a fast check of your system to brand sure the main components are operation properly. The Fast Examination is separated into a 1st pass and 2nd pass, with each pass running multiple tests. The Fast Test includes:

• Bombardment check

• Processor cheque

• Wireless module bank check

• System board check

• Hard drive SMART cheque

• Hard bulldoze short DST cheque

• Retentiveness quick cheque

• Hard Bulldoze Optimized DST cheque

• Video memory bank check

You cannot utilize your computer during the test. This test takes 3 to 5 minutes or more to complete, depending on the organization configuration. Yous can cancel at whatever fourth dimension by pressing the esc key (Escape).

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If this app is not on your calculator, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click Organization Tests.

3. Click the System Fast Test tab.

4. Click Run in one case.

   While the examination is running, the time remaining and examination consequence for each component displays on the screen.

5. Do i of the following, depending on the test result.

   • If a component fails a test, do the following:

     1. Click Troubleshoot.

     2. Follow the on-screen instructions to effort to resolve the problem, and and then click Yes.

     3. If the problem is not resolved, click Yes to contact HP Client Back up.

     4. Write downwards or copy the failure ID (24-digit code) and production ID for when yous contact HP Customer Support. The information is as well available in Exam Logs on the main card.

     5. If your estimator is online, click Next to go to the HP Customer Back up website.

        If your computer is offline, utilize your mobile device to browse the provided QR Code and access HP Customer Back up.

   • If no test fails, click Continue, and and so click Run once to run the 2nd Laissez passer of the Arrangement Fast Test.

If no arrangement component failed, run the All-encompassing Examination.

Running the HP PC Hardware Diagnostics Extensive Test (2 hours or more)

Open HP PC Hardware Diagnostics and run the All-encompassing Test.

Run the Extensive Exam if no system component failed during the Fast Test. This exam tin take 2 or more hours to complete. The All-encompassing Examination includes:

• Bombardment cheque

• Processor cheque

• System board check

• Hard drive SMART bank check

• Hard drive short DST cheque

• Hard drive optimized DST check

• Hard drive long DST check

• Memory extensive check

• Video memory cheque

You cannot employ your computer during the test. The Extensive Exam takes 2 or more hours to complete, depending on the organisation configuration. Yous tin cancel at whatsoever time by pressing the esc key (Escape).

1. In Windows, search for and open up the HP PC Hardware Diagnostics for Windows app.

   If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Extensive Test tab.

4. Click Run one time.

   While the exam is running, the time remaining and test result for each component displays on the screen. The test can take 2 or more hours to consummate.

5. If a component fails a exam, click Troubleshoot.

6. Follow the on-screen instructions to endeavor to resolve the problem, and so click Yes.

7. If the problem is not resolved, click Yes to contact HP Customer Support.

8. Write down or re-create the failure ID (24-digit lawmaking) and product ID for when y'all contact HP Customer Back up. The data is likewise available in Examination Logs on the principal menu.

9. If your computer is online, click NEXT to go to the HP Customer Support website.

   If your computer is offline, use your mobile device to scan the provided QR Lawmaking and access HP Client Support.

If the Extensive Test does not observe a hardware problem, run the Component Tests.

Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't beginning

Test your figurer hardware with HP PC Hardware Diagnostics UEFI.

Running the HP PC Hardware Diagnostics UEFI Fast Test (near 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Exam is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the estimator.

2. Plow on the computer and immediately printing esc repeatedly, well-nigh once every second. When the card appears, press the f2 key.

3. On the HP PC Hardware Diagnostics (UEFI) primary menu, click System Tests.

   If the diagnostics are not available when using the F2 carte du jour, run the diagnostics from a USB bulldoze. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing with HP PC Hardware Diagnostics from an external USB device.

4. Click .

   While the test is running, the fourth dimension remaining and test upshot for each component displays on the screen.

   • If a component fails a examination, write downward the failure ID (24-digit code) for when you contact HP Customer Back up. The information is also available in Test Logs on the principal menu.

   • If no examination fails, click to run the second Pass of the Arrangement Fast Test.

5. If a component fails a exam, write down the failure ID (24-digit code) for when you contact HP Customer Support. The data is also available in Test Logs on the primary menu.

   If no system component fails, run the Extensive Test.

Running the HP PC Hardware Diagnostics UEFI Extensive Test (two hours or more)

Run the All-encompassing Exam if no organisation component failed during the Fast Exam.

1. Concord the ability push for at to the lowest degree five seconds to turn off the computer.

2. Turn on the computer and immediately printing esc repeatedly, nearly in one case every 2d. When the menu appears, press the f2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main bill of fare, click .

4. Click either Run one time or Loop until error.

   While the test is running, the time remaining and exam consequence for each component displays on the screen.

5. If a component fails a test, write downwards the failure ID (24-digit code) for when you contact HP Customer Support. The data is also available in Examination Logs on the main menu.

Getting back up using the HP PC Hardware Diagnostics Failure ID code

If a test fails, y'all tin utilize the supplied QR lawmaking to contact HP with information about the effect.

1. Click Contact HP on the exam result screen.

   

2. Read the HP Back up Disclaimer, then click Yes.

   A QR code displays.

   

3. Employ your mobile device to scan the QR lawmaking.

4. Your mobile device opens the default internet browser and your Failure ID lawmaking is prefilled into the field. Verify or complete the required information, and then tap Continue to start the support process.

   

Performing symptom tests in HP PC Hardware Diagnostics UEFI

Symptom tests utilise common issues to identify the root cause of the problem.

Note:

Symptom tests are not available in HP PC Hardware Diagnostics for Windows.

1. Concur the power button for at least five seconds to turn off the figurer.

2. Turn on the computer and immediately press esc repeatedly, about in one case every 2d. When the menu appears, press the f2 key.

3. On the HP PC Hardware Diagnostics UEFI menu, click Symptom Tests.

4. Find the symptom that all-time describes your figurer issue in the listing. Type the corresponding number into the field at the bottom of the screen, and then press enter.

   

5. Look while the tests run. An approximate time for each exam displays on the Issue screen.

   Note:

   Yous can cancel a test at any time by pressing whatever cardinal.

6. Review the results on the Examination Logs screen, and and so write down the test type and failure ID (24-digit code) for when y'all contact HP Customer Back up.

   Note:

   Click Relieve Logs, and you can view the results once again by clicking Examination Logs on the master menu.

Performing component tests in HP PC Hardware Diagnostics for Windows and HP PC Hardware Diagnostics UEFI

The component tests are used to manually select and test the individual computer components.

Opening the Component Tests menu in Windows

When Windows starts unremarkably, use the post-obit instructions to open up the Component Tests menu in Windows.

1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

   If this app is not on your estimator, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click Component Tests.

3. Click the plus sign next to each component to expand the selection.

   Your Component Tests bill of fare might exist different, depending on the components installed on your computer.

   

Opening the Component Tests carte when Windows won't start

When Windows won't start, use the following instructions to open the Component Tests card.

1. Agree the power button for at to the lowest degree five seconds to turn off the computer.

2. Plough on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 cardinal.

3. On the primary menu, click Component Tests.

The Component Tests menu displays.

Your Component Tests carte might be different, depending on the components installed on your computer.

Complete list of HP PC Hardware Diagnostics Component Tests

Select a Component Test and follow the on-screen instructions.

If a component fails a examination, do the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to attempt to resolve the problem, and then click Yeah.

3. If the trouble is not resolved, click Yep to contact HP Client Support.

4. Write downwardly or re-create the failure ID (24-digit code) and product ID for when you contact HP Client Support. The data is also available in Test Logs on the main menu.

5. If your computer is online, click Side by side to go to the HP Customer Support website.

   If your estimator is offline, use your mobile device to scan the provided QR Code and admission HP Customer Back up.

• Processor Examination: Quick (ten second) test to make sure all the processors are functioning properly. Click .

• Retention Tests: There are three different memory tests bachelor. Start with the Fast Test (iii minutes or more depending on the amount of system memory). If the Fast Exam does not observe a problem, run the Quick Test (about x minutes). (This test is currently non available in the Windows version of the hardware diagnostics.)

  If the Quick Test does not find a problem, run the Extensive Test. You tin run the exam once or ready information technology to loop until an error occurs.

• Hard Drive/Storage Tests: There are half-dozen difficult drive tests, and they tin can take from 10 minutes to more than two hours to complete.

• Power Tests: Ability tests include the Ability Source Test, the Air conditioning Adapter Test, and the Battery Exam.

  • Power Source Test: This test checks that both the battery and the Air-conditioning adapter are functioning properly.

    To run the exam, click Run once. The Ability Source test time is four minutes. Bombardment Calibration time is 2 to iv hours.

  • Ac Adapter Exam: This interactive test determines if the AC power adapter is functioning properly. This exam requires a skillful battery. HP recommends verifying that your computer can receive power by connecting a known working Air conditioning adapter.

    To run the test, click Run once. The examination takes ii minutes to run.

  • Battery Exam: The Battery Examination checks the battery and allows you to run scale if needed.

    The Battery Check test time is 2 minutes. Battery Scale time is 2 to four hours.

• Audio Examination: The Audio Test checks that the sound playback device is functioning properly. During the exam, a few music notes are played in sequence and then repeated. This test takes one minute to consummate.

  To run the examination, click . Cull either the speakers or the headphones. When asked, enter the number of notes you heard.

• Bluetooth Module Exam: This examination checks that the Bluetooth module is properly detected and enabled for employ. (This examination is currently non available in the Windows version of the hardware diagnostics.)

  To run the examination, click .

• Fan Test: There are two fan tests available.

  • Fan Speed Test: This test checks that the fans are operation properly past setting and verifying that the speed was set up correctly. This test takes 2 to 10 minutes. To run this test, click Run once.

  • Fan Thermal Test: This test checks that your CPU fan is performance properly using a temperature examination. This test takes 320 seconds. To run this examination, click Run once.

• Fingerprint Reader Examination: This interactive exam checks the fingerprint reader. During the exam, you are prompted to swipe a finger over the fingerprint reader. (This test is currently not available in the Windows version of the hardware diagnostics.)

  To run the test, click .

• Keyboard Test: This interactive test checks the keyboard. This examination requires a keyboard.

  To run the examination, click .

  The Keyboard Test time is 3 minutes.

  Note:

  Bluetooth devices are not currently supported.

• Mouse/Touchpad Tests: This consists of two tests, the Arrow Test and the Drag and Drib Test.

  To run the tests, click Mouse/Touchpad. Select the examination you desire to run, and then click Run once. Follow the on-screen instructions to consummate the test.

  Note:

  Bluetooth devices are not currently supported.

• Network Test: There are three tests.

  • Wired Network: This test checks the network controller. To run this test, connect to a network with a network cable. The test attempts to configure the network controller using DHCP and communicate with the DHCP server. This test takes ane minute.

    To run the test, click .

  • Wireless Module: This exam checks that the BIOS detects the wireless module and that it is enabled. This test takes thirty seconds.

    To run the test, click .

  • WWAN Module: This test checks that the BIOS detects the wireless wide surface area network module and that it is enabled. This test takes 30 seconds.

    To run the exam, click .

• Optical Drive Tests: These tests include the Sequential Read Test, Random Read Test, and Write Read Compare Test.

  To run the examination, click Optical Drive. Select one of the tests, and so click Run once. You need to insert a CD or DVD to complete this testing.

  Each test takes ane to 2 minutes to run.

• Parallel Port Tests: This test lets you select several different parallel ports to test. If the examination detects multiple ports, select which parallel port to test. (This test is currently not available in the Windows version of the hardware diagnostics.)

  Select ane of the post-obit tests, and and so click Run once.

  • Parallel Port Control Register Bank check: This 1-infinitesimal test checks the parallel control registers.

  • Parallel Port Information Register Check: This 1-infinitesimal test checks the parallel data registers.

• Serial Port Tests: This test lets you select several different parallel ports to examination. If the test detects multiple ports, select which serial port to exam. (This test is currently not available in the Windows version of the hardware diagnostics.)

  Select i of the following tests, and so click Run once.

  • Serial Port Register Check: This i-minute test checks the series port registers.

  • Serial Port External Loopback Check: This 1-minute interactive exam checks the serial ports.

• System Board Test: This test makes sure the components on the system board are functioning properly. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

  To run the test, click .

  The System Board Test checks the following components:

  • PCI Device Check: Attempts to admission all PCI devices listed connected to the system lath.

  • Memory Check: Attempts to call up the full retentiveness size through the UEFI Kick Service. The test compares that value to the total retentiveness size from the SMBIOS table.

  • Video Memory Check: Attempts to notice onboard graphic devices and retrieval of video memory information. This includes the base of operations accost and video memory size.

  • Audio Check: Attempts to initialize the audio controller and codec.

  • USB Check: Attempts to notice a USB Host Controller in the system.

  The System Lath Test takes 30 seconds to complete.

• Thunderbolt Examination: This test checks for the presence of the Thunderbolt controller on the arrangement. (This examination is currently not available in the Windows version of the hardware diagnostics.)

  To run the test, click .

• Touch Screen Test: Quick interactive examination to determine if the touch screen is functioning correctly. (This test is currently non available in the Windows version of the hardware diagnostics.)

  To run the examination, click .

• USB Port Test: This interactive test requires a continued external USB device, like a mouse, keyboard, or USB flash drive. (This test is currently not available in the Windows version of the hardware diagnostics.)

  Before running the test, make sure there are no USB devices connected to the port you desire to exam.

  To first the test, click , and then connect a USB device to the port you want to test.

  Echo the steps if you need to test other USB ports on the computer.

• Video Tests: This exam includes 3 tests of the video hardware on your figurer.

  To run the examination, click Video, select one of the post-obit tests, and so click Run once.

  • Video Retention Fast Check: iii-minute video retentiveness test

  • Video Memory Check: 20-infinitesimal memory test

  • Palette Check: 1-minute test of the iii video color components. Follow the on-screen instructions during the test.

• Webcam Connexion Examination: This test initiates video streaming on the webcam. If the examination detects multiple webcams, select the webcam you want to examination. (This exam is currently not available in the Windows version of the hardware diagnostics.)

  To run the test, click .

HP PC Hardware Diagnostic Component Tests: Memory, Hard Drive, Air conditioning Adapter, and Battery Tests

How to run the Memory, Hard Drive, AC Adapter, and Battery component tests is provided with more particular.

Testing retentivity in HP PC Hardware Diagnostics

The Memory Tests include a Fast Exam, Quick Test, and an Extensive Examination. First run the Fast Test (iii to five minutes). If the Fast Examination does not find a problem, run the Quick Exam (about 10 minutes). If the Quick Test does non discover a problem, run the All-encompassing Test (about 45 minutes) which also has a Loop Until Error option.

Follow these steps to run the Fast Test:

1. On the Component Tests carte, click Memory.

2. Click Fast Test.

   

3. Click Run once. The Fast Test begins.

4. When the Fast Exam is complete, the screen displays the results.

   If the retentivity passes the Fast Test simply at that place is nevertheless a problem with the computer memory, run the Quick Test.

   If the memory passes the Quick Examination merely at that place is even so a problem with the computer memory, run the Extensive Test. This exam can take 45 minutes or longer.

   If the memory fails a examination, do the post-obit:

   1. Click Troubleshoot.

   2. Follow the on-screen instructions to attempt to resolve the problem, and then click Yeah.

   3. If the problem is non resolved, click Yes to contact HP Customer Support.

   4. Write down or copy the failure ID (24-digit code) and product ID for when y'all contact HP Client Support. The information is besides available in Exam Logs on the chief bill of fare.

   5. If your reckoner is online, click NEXT to get to the HP Customer Support website.

      If your computer is offline, apply your mobile device to scan the provided QR Code and access HP Customer Back up.

Performing difficult drive tests in HP PC Hardware Diagnostics

There are six hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does not detect a problem, run the Extensive Examination (two hours or more). It can run once or loop until an error occurs.

Follow these steps to run the Hard Drive Quick Test:

1. On the Component Tests carte, click .

   

2. Click Run in one case. The Quick Test begins.

3. If the estimator has more one hard drive, select the bulldoze you want to test. To test all the hard drives, select Test All Difficult Drives.

   When the examination is complete, the screen displays the results. Test results are also available in the Exam Logs on the primary menu.

4. If the hard bulldoze passes the Quick Exam, just at that place is yet a problem with the hard drive, run the All-encompassing Examination. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests carte du jour.

5. If the hard drive fails a test, click Troubleshoot.

6. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

7. If the problem is not resolved, click Aye to contact HP Customer Support.

8. Write downwardly or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The data is also available in Test Logs on the main menu.

9. If your computer is online, click NEXT to go to the HP Customer Back up website.

   If your computer is offline, use your mobile device to browse the provided QR Code and access HP Customer Support.

Testing computer power in HP PC Hardware Diagnostics

At that place are two different power tests available, the AC Adapter Test and the Battery Test. To run both tests simultaneously, in the Component Tests menu, click Power Source, so click Run once. You can exam each component individually.

Performing an AC adapter test in HP PC Hardware Diagnostics

This interactive exam determines if the AC power adapter is functioning properly. This test requires a adept bombardment. Before running the AC Adapter Test, HP recommends verifying that the computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the Air-conditioning Adapter Examination.

1. On the Component Tests menu, click . The Air-conditioning Adapter Exam begins.

   When the exam is complete, the screen displays the results.

2. If the AC adapter fails a test, click Troubleshoot.

3. Follow the on-screen instructions to attempt to resolve the trouble, and then click Yep.

4. If the problem is not resolved, click Yes to contact HP Customer Support.

5. Write down or copy the failure ID (24-digit lawmaking) and product ID for when y'all contact HP Customer Support. The data is also bachelor in Test Logs on the main card.

6. If your computer is online, click Adjacent to become to the HP Client Support website.

   If your calculator is offline, use your mobile device to scan the provided QR Code and admission HP Customer Support.

Performing a battery exam in HP PC Hardware Diagnostics

HP PC Hardware Diagnostics (UEFI) tests the battery and can calibrate the battery if needed. The Battery Bank check takes nigh two minutes and the calibration tin can have two hours or longer.

Follow these steps to perform the Battery Test:

1. On the Component Tests menu, click . The Bombardment Test begins.

   

2. When the battery examination is complete, the results are displayed on the screen. For additional bombardment information, click Battery Details.

   Note:

   For more information well-nigh irresolute battery management settings if prompted, see Battery management settings.

3. If the battery fails a examination, click Troubleshoot.

4. Follow the on-screen instructions to effort to resolve the problem, and then click Yep.

5. If the problem is non resolved, click Yes to contact HP Client Back up.

6. Write downward or re-create the failure ID (24-digit lawmaking) and production ID for when you contact HP Customer Support. The information is likewise available in Examination Logs on the chief menu.

7. If your estimator is online, click NEXT to become to the HP Customer Support website.

   If your computer is offline, use your mobile device to browse the provided QR Lawmaking and access HP Customer Support.

Battery management settings (Notebook PCs only)

Afterward performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery direction settings to optimize the health of your battery. The recommendation might vary depending on your computer model.

Battery Health Manager (Commercial Notebook PCs only)

If Battery Wellness Manager is supported by the BIOS, the Battery Test displays a prompt to change the battery setting, if the setting is non set up to the optimal setting.

The Let HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage weather and temperature over time, optimizing battery health over the life of the battery.

The Maximize My Battery Health setting limits the maximum accuse level of the notebook battery to 80%, optimizing battery health over the life of the bombardment.

1. On the Battery Wellness Manager prompt, select either Master Card to open the Main Menu and change the setting manually or select Modify My Setting to automatically enable the recommended setting.

2. Select Have.

3. Select Main Menu to return to the Main Menu.

Adaptive Battery Optimizer (Consumer Notebook PCs just)

Select HP Consumer Notebook PCs back up Adaptive Battery Optimizer. HP recommends enabling this setting if it is disabled to help maximize the battery lifespan.

When Adaptive Battery Optimizer detects certain atmospheric condition, protective measures are activated to minimize premature battery clothing. While it is activated, the battery run time might be slightly reduced.

1. On the Adaptive Battery Optimizer prompt, select either Main Carte to open the Chief Menu and change the setting manually or select Modify My Setting to automatically enable the recommended setting.

2. Select Accept.

3. Select Main Carte du jour to return to the Main Menu.

Battery Intendance Role (Consumer Notebook PCs only)

The Battery Care Function setting allows you lot to set the maximum charge level to either 100%, 80%, or 50%.

HP recommends irresolute this setting to 80% to aid minimize premature battery wear and assist provide optimal battery health over the life of the battery.

1. On the Battery Care Function prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.

2. Select Accept.

3. Select Main Menu to return to the Main Menu.

The setting takes effect the side by side time the estimator restarts.

If the automatic change fails, you lot tin modify the setting manually past restarting the computer and pressing f10 to open HP Computer Setup.

How components are tested in HP PC Hardware Diagnostics

The following tabular array describes the available component tests.

Component tests and their descriptions

Component test	What the test does	Test duration	What the test does non bank check	Interactive/Noninteractive
Processor	Validates if all processors are functioning and initialized by the BIOS.	10 seconds	Thermals, processor operation speed	Noninteractive
Memory - Fast	Runs algorithms on memory which include March LR, Random Address, and Data Design.	three+ minutes for iv GB	Thermals	Noninteractive
Retentiveness - Quick	Runs algorithms on memory which include March LR, Random Address, and Data Pattern plus additional exam cases.	10 minutes for 4 GB	Thermals	Noninteractive
Retentivity - Extensive	Runs algorithms on memory which include March LR, Random Accost, and Data Pattern plus additional exam cases.	45 minutes for 4 GB	Thermals	Noninteractive
Hard Drive - Quick	SMART Check + Brusque DST Cheque.	3 minutes		Noninteractive
Hard Drive - All-encompassing	SMART Bank check + Curt DST Check + Optimized DST + Long DST.	ii hours and xv minutes		Noninteractive
Hard Drive - SMART Check	Monitors drive attributes and determines if drive reaches its threshold.	30 seconds		Noninteractive
Hard Drive - Brusk DST	Reads a small per centum of the sectors on the drive for errors contained of system.	2 minutes		Noninteractive
Difficult Drive - Optimized DST	A read test on the sectors of the drive used by the OS.	ten minutes		Noninteractive
Difficult Drive - Long DST	A read test on all the sectors of the drive.	2 hours		Noninteractive
Air-conditioning Adapter	Tests to determine if the AC power adapter is functioning properly.	2 minutes		Noninteractive
Sound	Tests the system audio subsystem functions, including audio controllers and codecs.	sixty seconds per Sound output port		Interactive
Battery	Checks battery data and determines if battery is working properly.	2 minutes		Noninteractive
Bluetooth Module	Checks for the detection of the Bluetooth module.	30 seconds	Bluetooth advice	Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–x minutes		Noninteractive
Fan - Thermal	Determines if your CPU fan is functioning properly.	320 seconds		Noninteractive
Fingerprint Reader	Test to bank check the fingerprint reader.	1 minute	Security verification	Interactive
Keyboard	Test to check each key on the keyboard.	3 minutes	Multimedia buttons, Bluetooth devices	Interactive
Mouse	Test checking the pointer and elevate/driblet functions.	3 minutes	Roll, Bluetooth devices	Interactive
Network - Wired Network	Checks the network controller for cable connection and an IP address obtained via DHCP.	threescore seconds	Information transfer	Noninteractive
Network - Wireless Module	Reads the BIOS information regarding the status of the WLAN controller.	xxx seconds	Connectivity	Noninteractive
Network - WWAN Module	Reads the BIOS information regarding the status of the WWAN controller.	30 seconds	Connectivity	Noninteractive
Optical Drive	Tests the read and write features of the optical drive.	2 minutes per test	Media quality	Interactive
Parallel Port	Checks the parallel port registers.	30 seconds		Noninteractive
Serial Port	Checks the serial port registers.	30 seconds		Noninteractive
Organization Board	Accesses, lists, and verifies advice with all PCI devices. Checks internal bus lanes, retentivity, video retentivity, sound and USB.	thirty seconds	RTC battery, PCIMA slots, limited card ports, series ports, parallel port	Noninteractive
Impact Screen	Exam checks bear upon screen response.	iii minutes	Calibration	Interactive
USB Port	Tests the connectivity of the USB ports.	60 seconds per port	Write test	Interactive
Video Retention	Tests the video controller subsystem.	20 minutes	Graphics Processor Unit, thermals	Noninteractive
Video Palette	Tests the color values.	one minute	Graphics Processor Unit	Interactive
Webcam Connection	Examination to notice a connected webcam.	one minute		Interactive

Installing HP PC Hardware Diagnostics

HP PC Hardware Diagnostics are available in 2 versions. The Windows version is for utilize in Windows. The UEFI version is for use when Windows won't commencement.

Installing HP PC Hardware Diagnostics for Windows

This tool runs inside the Windows operating system to diagnose hardware failures.

2. In the Download for Windows 10 department, click FOR WINDOWS x.

   

3. Click Save.

4. Navigate to the folder on your computer or the flash bulldoze where you lot downloaded the .exe file and double-click the .exe file.

   The InstallShield sorcerer opens.

5. Click Next.

6. Accept the terms of the license agreement and click Next.

7. Cull where to save the files and click Next.

   • To run the software on your calculator, download it to the computer desktop.

   • To run the software from a USB flash drive, download it to a USB flash drive.

     

8. Click Next to install the software.

9. When the installation is consummate, click Finish to close the Setup Wizard.

10. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run equally ambassador.

    

11. When the tool opens, select the type of diagnostic examination you desire to run, and and so follow the on-screen instructions.

    Note:

    If you lot need to stop a diagnostic test at whatsoever time, click Abolish.

Installing HP PC Hardware Diagnostics UEFI

When you are unable to beginning Windows, download HP PC Hardware Diagnostics UEFI at the HP Hardware Diagnostics website.

Install HP PC Hardware Diagnostics UEFI to a blank USB drive if necessary. Access them from a USB bulldoze past disabling Secure Boot. For instructions to disable Secure Kicking, run into HP PCs - Secure Kicking (Windows x).

2. On the HP Hardware Diagnostics website in the Unable To Boot Windows, Or Is Windows Locked Up? department, click Download HP Diagnostics UEFI.

3. Choose where to relieve the file and click Save.

4. Navigate to the folder on your reckoner or the flash drive where you downloaded the .exe file and double-click the .exe file.

   The InstallShield sorcerer opens.

5. Click Adjacent.

6. Take the terms of the license agreement and click Adjacent.

7. Choose where to save the files and click Next.

   Annotation:

   The InstallShield Sorcerer automatically saves the files on the computer difficult drive.

   

8. Select the language for the installation. And so click OK.

   The wizard prepares to install HP PC Hardware Diagnostics UEFI.

9. Click Side by side to open the Setup Magician.

10. Select the installation location for the HP PC Hardware Diagnostics UEFI program, then click Next.

    • To download onto the calculator to test, select UEFI Partitioning on Hard Bulldoze.

    • To download to a USB drive, select USB Flash Bulldoze.

      

11. Click Install.

12. Click Yes to create the HP_TOOLS partition.

13. Wait while the software installs. Click End to close the wizard.

Testing hardware with HP PC Hardware Diagnostics from an external USB device

If the HP PC Hardware Diagnostics cannot exam the computer from the difficult drive, run the tests from a USB device. To do and then, download and install the latest version of HP PC Hardware Diagnostics (UEFI) on a USB device.

1. Turn off the computer.

2. Insert the USB device with HP PC Hardware Diagnostics into a USB port on the computer.

3. Plough on the figurer, then press the Esc key repeatedly until the Startup menu displays.

   Annotation:

   If y'all cannot start the computer from the USB storage device, temporarily disable Secure Boot from the BIOS. For instructions, see HP PCs - Secure Kick (Windows 10).

4. Printing f2 to select System Diagnostics.

   

5. Select your preferred linguistic communication from the list.

   The HP PC Hardware Diagnostics abode page opens, showing the version number and USB.

   

The system is prepare to brainstorm testing.

Using Basic HP PC Hardware Diagnostics

Basic PC Hardware Diagnostics is a basic user interface that allows you to run laissez passer/neglect tests on the processor, memory, storage, difficult drive, battery, and system lath.

Note:

When using Basic HP PC Hardware Diagnostics, you cannot navigate using the mouse or touchpad.

1. Hold the Power push for at least five seconds to plough off the figurer.

2. Turn on the estimator and press the f2 key repeatedly, about once every 2nd, until HP PC Hardware Diagnostics UEFI - BIOS displays.

   

   Annotation:

   The black screen (BIOS) version of the HP PC Hardware Diagnostics displays if the PC does not detect the total UEFI version installed on a USB drive or difficult drive partitioning. If HP PC Hardware Diagnostics UEFI (with a white screen) displays, use the procedure for running tests in HP PC Hardware Diagnostics UEFI.

3. Use the arrow keys on the keyboard to select a test, and then press enter.

   Afterwards starting the test, ii screens display: test in progress, and after the test, a laissez passer or fail screen.

4. Afterwards running each test, write down the information provided so yous have it available when you contact HP Customer Support.

Testing hardware using HP Support Assistant

HP Back up Banana provides easy access to several hardware diagnostic tests. Learn how to examination for hardware bug with HP Support Assistant Diagnostics.

Annotation:

HP Support Assistant is only available when the computer starts into Windows.

Opening the HP Support Banana Diagnostics

HP Support Assistant Diagnostics can be found under the Troubleshooting and fixes tab.

2. In Windows, search for and open HP Support Banana.

3. Select the My notebook tab, and so select your computer from the device listing.

   

4. In the Fixes & Diagnostics section, click Run across all fixes and diagnostics, and then click Launch under what you desire to do from the post-obit options:

   • One click fixes

     • Fix your network

     • Set up your audio issues

     • Optimize your performance

     • Cheque your operating organization

   • Diagnostics

     • Run hardware diagnostics

     • Diagnose any printer issues

     • Check your bombardment

5. Keep to the section for the problem you lot want to troubleshoot and follow the on-screen instructions.

   

Testing the battery using HP Back up Assistant

HP Battery Cheque is a utility in HP Support Assistant that provides a simple simply authentic examination of the bombardment in Windows.

To apply HP Support Assistant to bank check and calibrate the battery, follow these instructions:

1. In Windows, search for and open up HP Support Banana.

   If the app is non installed on your computer, go to HP Support Assistant to download the latest version.

2. Select the My notebook tab, and and then click Battery. The battery page is displayed.

   

3. Click Run battery cheque.

   

4. Wait while the bombardment check completes.

   HP Battery Bank check displays the bombardment status.

   

5. Review the HP Back up Banana Battery Check results. Status results you might see include:

   HP Support Assistant Battery Check Results

   Status	Message	Suggested action
   Passed	The battery functions properly and as expected.	Read the remainder of the message for more data.
   Weak or Very Weak	The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.	This status message is displayed when there is decrease in capacity of battery that occurs over fourth dimension and with apply. The battery should be replaced to go the near working time out of your bombardment.
   Supersede	The battery reports a failure and needs to exist replaced every bit soon equally possible.	Supersede the battery. If your reckoner is within its warranty period, yous can contact HP support to verify if your bombardment is covered.
   Failure with an ID number	The battery experienced a hardware failure.	Write down the bombardment status and Failure ID. Proceed the battery status and Failure ID then you accept them available if you need to contact HP Client Back up.
   No Battery	HP Bombardment Check did not detect a battery.	A bombardment is not installed or detected in the battery compartment. If a battery is installed, remove the battery and inspect the pins to come across if there is clay or other strange matter blocking the connectedness. Fully insert a battery into the compartment if a bombardment was not inserted and y'all want to exam the bombardment in that compartment.
   Unknown	HP Battery Check could not access the battery.	Remove and reinsert the battery. You might need to download and install all the updates from HP Back up Banana.

Running HP Network Check

HP Network Cheque tests the network connectedness and hardware. Follow these steps to test the network hardware on your computer.

1. In the My notebook tab, in the Fixes & Diagnostics section, click Set your network. A screen requesting feedback might display. You can take or refuse it.

   

2. If the Welcome screen displays, click Next.

   Annotation:

   Click the box adjacent to Don't show once again to forestall the welcome screen from beingness displayed once again.

3. Wait while HP Network Check collects data well-nigh the internet and network connections.

   HP Network Cheque displays the net and network connection status.

4. For details on problems the tool institute and resolved, click the arrow next to Possible Root Causes.

   For unresolved issues, click the arrow next to information technology and follow the instructions to resolve it.

   

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